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Achieving Communication Excellence

Client Testimonials


“I have been searching for a highly proficient accent coach or institution. There are many online courses but I was not sure the courses until I found the Accent & Corporate English Training Classes, offered by Buffalo Hearing and Speech Center. Carrie is an excellent Speech trainer and she customized the communication training course. It was extremely well designed. I really enjoyed this Accent and Communication training and it has given me a new confidence in dealing with my work situation and my personal confidence. All things about the course were excellent and extremely helpful. I enjoyed it very much."
(MOOG Inc. Employee)
(Native Language: Korean)

“I have attended several pronunciation classes. Carrie  is the best instructor. I have been in USA for 16 years. I improved my English pronunciation under her instruction. She gave me confidence to speak and listen English.”
(New York State Licensed Medical Physicist)
(Native Language: Mandarin)

“The instructor is very professional and knowledgeable. The program is organized in a very effective way. It’s very helpful when the professional points out the mistakes you didn’t realize before.”
(University of Buffalo Graduate Student-Finance)
(Native Language: Mandarin)

“I can't tell you how wonderful these last past nine weeks have been. Although it was only nine hours of training, the contribution of your time and effort has been life-changing. Being a minister in a doctoral program for theology, with little formal training at the art of speaking, I must say I have benefited tremendously from your feedback. I think this is a part of your life calling you are a natural at proliferating as well as modifying one's natural abilities. You have made my day, and you are an exceptional person!”
All the best,
Rev. Dave

“I always have the problem to pronounce ‘th’ sound. I knew the differences between the voiced and voiceless ‘th’, but I could not pronounce them correctly. The instructor introduced a website to help us distinguish different sounds. I think it is very helpful. The instructor even asked me to look at the mirror when I said the words. She tried many ways to teach and improve our pronunciation. Very good program and very good instructor.”
(Graduate Student)
(Native Language: Mandarin)

How Does the ACE Approach Work?

Achieving Communication Excellence

Non-Verbal Communications Skills

Did You Know...

55% of your communication is non-verbal

  • Body language
  • Gestures
  • Facial expressions
  • Eye contact

38% of your communication is how you use your voice

  • Volume
  • Rate
  • Tone
  • Quality

And only 7% of your communication comes from the spoken word.

*Source: Albert Mehrabian’s various publications

What does your posture, gestures, and facial expressions tell others about you? Are you perceived as being tense, timid, or impatient? Or are you perceived as being relaxed, approachable and confident?

  • Receive an individualized assessment outlining the strengths and weaknesses of your unique physical image.
  • Receive practical tips on how to improve your non-verbal communication skills to project a confident and appropriate positive impression.
  • Learn what your body language is saying about you before you say a single word.
  • Learn tips and techniques on how to communicate with professionalism and with an ease of delivery that will win the attention and confidence of your listeners.

Available on-site at one of our conveniently located offices.

Length of program: 4 weeks (one hour per week)

Contact ACE today to begin your journey towards "Achieving Communication Excellence."