(716) 885-8318 ext 2240

Achieving Communication Excellence

Client Testimonials


“I have been searching for a highly proficient accent coach or institution. There are many online courses but I was not sure the courses until I found the Accent & Corporate English Training Classes, offered by Buffalo Hearing and Speech Center. Carrie is an excellent Speech trainer and she customized the communication training course. It was extremely well designed. I really enjoyed this Accent and Communication training and it has given me a new confidence in dealing with my work situation and my personal confidence. All things about the course were excellent and extremely helpful. I enjoyed it very much."
(MOOG Inc. Employee)
(Native Language: Korean)

“I have attended several pronunciation classes. Carrie  is the best instructor. I have been in USA for 16 years. I improved my English pronunciation under her instruction. She gave me confidence to speak and listen English.”
(New York State Licensed Medical Physicist)
(Native Language: Mandarin)

“The instructor is very professional and knowledgeable. The program is organized in a very effective way. It’s very helpful when the professional points out the mistakes you didn’t realize before.”
(University of Buffalo Graduate Student-Finance)
(Native Language: Mandarin)

“I can't tell you how wonderful these last past nine weeks have been. Although it was only nine hours of training, the contribution of your time and effort has been life-changing. Being a minister in a doctoral program for theology, with little formal training at the art of speaking, I must say I have benefited tremendously from your feedback. I think this is a part of your life calling you are a natural at proliferating as well as modifying one's natural abilities. You have made my day, and you are an exceptional person!”
All the best,
Rev. Dave

“I always have the problem to pronounce ‘th’ sound. I knew the differences between the voiced and voiceless ‘th’, but I could not pronounce them correctly. The instructor introduced a website to help us distinguish different sounds. I think it is very helpful. The instructor even asked me to look at the mirror when I said the words. She tried many ways to teach and improve our pronunciation. Very good program and very good instructor.”
(Graduate Student)
(Native Language: Mandarin)

How Does the ACE Approach Work?

Achieving Communication Excellence

Accent Modification for the Medical Professional

Healthcare professionals are held to the highest standards of performance.

Because of the critical need for effective, efficient and accurate communication in the medical setting, we offer a separate Accent Modification Program tailored to the Medical Professional.

Programs are designed for International Medical Students and Graduates, Medical Residents, Fellows, Attending Physicians, Research Physicians, Doctors, Nurses, Administrators, Office Staff and any other medical professional who desires to be a more effective communicator.

Medical terms are difficult to pronounce and clear communication can be compromised by heavy accents and distracting speech patterns. At ACE, we understand that it is as important to be communicatively competent as it is to be technically competent.


English fluency and clear communication are often the biggest obstacles for career advancement.

The way you speak directly impacts what people think of you. Speaking clearly and confidently helps them appreciate you and your ideas.

Your reputation and the satisfaction of your patients will often directly relate to the way you speak.

Patients experience disconnect when all parties cannot understand each other well. In fact, research has proven that communication breakdown negatively impacts the ranking of a healthcare institution.

When communication is not accurate, medical information may be relayed incorrectly, diagnoses might be misunderstood and prescriptions may be taken improperly.

A Doctor’s ability to communication successfully influences a patient’s compliance with recommended treatments,  medical outcomes, and even the occurrence of malpractice suits.

Effective communication will increase the quality of interactions and rapport building between doctors and staff, elderly patients, colleagues, supervisors, family members and other non-native speakers of English.

When you engage in patient-centered communication and gain your patient’s trust, you will be better able to understand and guide them to better health.

Our program will help you achieve solid results.

The ACE Approach:

Using medically oriented assessment and training materials, we will guide you through the necessary steps to successfully integrate into the North American health care system. We do not believe in a “one size fits all’ approach. Programs are designed to build on each professional’s present level of linguistic and cultural competency. 

Our customized programs offer self-paced practice opportunities, expert feedback, real-world application, personalized scheduling, continuous support, and a combination of auditory, visual and kinesthetic instruction and practice techniques necessary to achieve rapid and measureable results.

Communication Skills Training includes:

Spoken English Skills (pronunciation, presentation skills, teaching skills, doctor-patient interactions, collaboration, daily conversation)

Listening Skills (formal presentations and everyday conversations in the medical setting)

Pragmatic Language Skills (using voice to project compassion and confidence, use and interpretation of verbal and non-verbal cues, strategies to repair communication breakdown, use and understanding of common medical abbreviations, acronyms and idioms)

We understand that being a Medical Professional means that you are busy.

That is why we offer the following options to accommodate your communication training and scheduling needs…

Available on-site at one of our conveniently located offices, your place of work, or as an online, distance learning program.

Training programs typically include 12-15 hours of instruction.

Contact ACE Solutions TODAY to begin your journey towards "Achieving Communication Excellence."

Medically Speaking Inventory:  Assessment of Accented Speech

Used to assess and document the Medical Professional’s pronunciation and intonation patterns before and after formal training.

Results of the inventory assist in the identification of auditory perception and speech training goals to be targeted in subsequent training sessions.

This inventory uses words and phrases found within the medical setting.

Administration Time:  20-30 minutes.  Used in conjunction with a structured program to improve listening and speaking skills for the medical professional.