(716) 885-8318 ext 2240

Achieving Communication Excellence

Client Testimonials

 

“I have been searching for a highly proficient accent coach or institution. There are many online courses but I was not sure the courses until I found the Accent & Corporate English Training Classes, offered by Buffalo Hearing and Speech Center. Carrie is an excellent Speech trainer and she customized the communication training course. It was extremely well designed. I really enjoyed this Accent and Communication training and it has given me a new confidence in dealing with my work situation and my personal confidence. All things about the course were excellent and extremely helpful. I enjoyed it very much."
(MOOG Inc. Employee)
(Native Language: Korean)

“I have attended several pronunciation classes. Carrie  is the best instructor. I have been in USA for 16 years. I improved my English pronunciation under her instruction. She gave me confidence to speak and listen English.”
(New York State Licensed Medical Physicist)
(Native Language: Mandarin)

“The instructor is very professional and knowledgeable. The program is organized in a very effective way. It’s very helpful when the professional points out the mistakes you didn’t realize before.”
(University of Buffalo Graduate Student-Finance)
(Native Language: Mandarin)


“I can't tell you how wonderful these last past nine weeks have been. Although it was only nine hours of training, the contribution of your time and effort has been life-changing. Being a minister in a doctoral program for theology, with little formal training at the art of speaking, I must say I have benefited tremendously from your feedback. I think this is a part of your life calling you are a natural at proliferating as well as modifying one's natural abilities. You have made my day, and you are an exceptional person!”
All the best,
Rev. Dave

“I always have the problem to pronounce ‘th’ sound. I knew the differences between the voiced and voiceless ‘th’, but I could not pronounce them correctly. The instructor introduced a website to help us distinguish different sounds. I think it is very helpful. The instructor even asked me to look at the mirror when I said the words. She tried many ways to teach and improve our pronunciation. Very good program and very good instructor.”
(Graduate Student)
(Native Language: Mandarin)

How Does the ACE Approach Work?

Achieving Communication Excellence

Accent Modification for Call Centers

As business has gone global, it has highlighted communication challenges such as the heavily accented speech of non-native speakers.

While the Call Center's function can vary from one industry to the next, there are tasks and skills common to most regardless of company specifics.

No matter where in the world your contact center is located, excellent spoken and interpersonal communication skills and exceptional listening skills are essential to provide callers with the assistance necessary to produce customer satisfaction.

Our customized programs include a pre-and post- assessment of accented speech and will assist your staff by improving their ability to:

  • Inform and explain
  • Ask probing questions and communicate solutions
  • Obtain information, understand concerns and answer questions
  • Communicate effectively using the telephone
  • Develop strong persuasion and closing skills
  • Develop a professional and friendly attitude and the ability to quickly establish a rapport with customers
  • Better understand English speakers through the study of regional dialects, slang and common idioms
  • Perfect the ‘language of your business’ through the use of scripts and company-specific vocabulary

Benefits to the Call Center:

Improved customer satisfaction and retention, decreased costs related to queue time etc. due to less time lost as a result of repetitions and misunderstandings, less employee turnover, increased employee confidence and satisfaction, increased instances of cross-selling, up-selling and closing of sales, and enhanced organization reputation and corporate image.

A good command of the English language is an essential component of a professional approach to customer service.

Individual or group sessions available

On-site or online training sessions available upon request

Contact ACE today to begin your journey towards "Achieving Communication Excellence."